Wilton Membership Direct Debit FAQ Page

When you sign-up for a Wilton Membership, the payments are taken by Direct Debit. Your payments are organised by the Wilton subscription system and our payment gateway provider “Gocardless.com”. Here are details of how to manage your subscription.

TO CANCEL YOUR WILTON GOCARDLESS DIRECT DEBIT

Go to https://www.wiltontennisclub.co.uk/my-account/
Login using your username/password.
1) click “Subscriptions”
2) click “View” next to your subscription
3) click the “Cancel” button. This will cancel your Direct Debit with Wilton.

HOW TO CHANGE/UPDATE YOUR DIRECT DEBIT DETAILS FOR YOUR WILTON MEMBERSHIP

Go to https://www.wiltontennisclub.co.uk/my-account/
Login using your username/password.

1) click “Subscriptions”
2) click “View” next to the membership subscription you want to update
3) click “Change Payment”
4) Click “Use a new payment method” radio button below your current bank details option.
5) Click “Change payment method”. This will take you to the Gocardless Direct Debit screen where you can enter your new account details.
It will then take you through to an “Order Received” screen that says “Thank you. Your order has been received.”
It will take a few days for the account to change while Gocardless confirms the Direct Debit.

TO RE-SUBSCRIBE TO A WILTON MEMBERSHIP AFTER CANCELLING

Go to https://www.wiltontennisclub.co.uk/my-account/
Login using your username/password.
1) click “Subscriptions”
2) click “View” next to your cancelled subscription
3) click “Resubscribe”. This will take you to a Wilton checkout page where you can either re-confirm your Direct Debit details or enter new ones.

TO RE-CONFIRM OR RE-ADD YOUR GOCARDLESS DIRECT DEBIT DETAILS TO YOUR SUBSCRIPTION

If your Direct Debit details are missing from your subscription, you can re-confirm or re-add them by doing this.
Go to https://www.wiltontennisclub.co.uk/my-account/
Login using your username/password.
1) click “Subscriptions”
2) click “View” next to your subscription
3) click “Add Payment” and follow the screens to set up on Gocardless for that subscription.